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Freshdesk Module

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freshdesk-63
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Overview

With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat

What this module does for you

event_available Improve customer service management
  • Support widget in front office
  • Ticket tracking in customer account
  • You can override or not contact form and replace it by Freshdesk Widget
  • View and sync customer account with Freshdesk
  • View ticket history in customer page in Back-Office
  • Open tickets and profiles directly in Freshdesk from Back-office
  • New: chat with customers (only for Freshdesk Garden plans)

What your customers will like

  • Ticket tracking in customer panel via "My account"
  • Create new tickets
  • Widget tab available on any page
  • Access to freshdesk knowledge base via emmergent widget
  • Chat with agents (only for Freshdesk Garden plans)

Installation

  • Download module
  • Load in back-office modules section
  • Install and configure

Other

  • Implemented tickets for API v2.0
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  • نويسنده: Community developer
  • تاریخ ایجاد: 1399-02-14
  • اصلاح شده در: 1399-02-14
  • اندازه: 109 KB
  • نمایش ها: 582
  • تعداد دانلود: 9
  • قيمت: 59.99 $ »» Free with active subscription