What this module does for you
- Easy installation in one click.
- Improves the technical support center of your shop.
- Streamline communication with your customers.
- Greater control of customer messages.
- Improves communication with the customer.
- Improves efficiency and service efficiency.
- Improves user perception and satisfaction.
- Improves the user experience.
- Adapted to the RGPD law. Compatible with PrestaShop's RGPD module.
- Free and high quality technical support in the first 3 months to help you with problems with the module.
- Budget without commitment to make changes in your shop.
What your customers will like
- Customer increases interaction with the store. You can send a ticket about an order or any other theme.
- You have a ticket history available in your customer account.
- Upload files (images, videos, documents ...).
- Customer can send messages with rich text.
- Ticket reference
- Date add
- Date update or last message
- Tickets by state
- Tickets by priority
- Tickets by department
- In process
- Waiting answer
- In tail
- Set the department by default.
- Set the state by default.
- Set the priority by default.
- Enable the rich text editor for messages.
- Allow attachments.
- Indicate the extensions of allowed attachments.
- Fill in a welcome text that will be displayed on the welcome page to the technical support center.
- Writes and display an alert message to inform customers of any unforeseen or additional information.
- Web design adaptable to all devices with Bootstrap 3.0+ technology.
- Datatable plugin
- Multi shop
- Multi language
- Open source code to modify as needed
What's New in Version 3.7.1(03/18/2021)
- ADD: shopLinkType
This module is compliant with the European General Data Protection Regulation
Support and updates
You automatically get 3 months of support for this product.
Make sure this product runs well on your store for 12 months with Option Zen!
Option Zen includes two services:
The following are included in Option Zen:
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
- Author: Community developer
- Created: 2021-06-10
- Changed: 2021-06-10
- Size: 889 KB
- Views: 435
- Downloads: 10
129 $»» Free with active subscription